Gus Fring follows a firm policy: The customer is always right. So what do you do when the customer isn’t at their best? The owner of Los Pollos Hermanos offers his employees simple tricks for dealing with problem customers in the latest training video. 

From genuine apologies to customer service cards, Gus has precise ways of instructing his employees on how to fix mistakes. But, never make the same mistake twice... If the situation does escalate, the most important thing to remember is never call the police. As Gus assures, there are quieter and quicker ways to deal with difficult people.

Catch these tips and more in Gus’s latest employee training video.

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