Better Call Saul Employee Training

S1, E4

Customer Service

Learn from Gustavo "Gus” Fring on how to properly handle dissatisfied customers.

Full Episode

S1, E1

Communication

Owner Gustavo "Gus" Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching.

S1, E2

Cleanliness

Learn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes.

S1, E3

Shipping and Receiving

Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.

S1, E4

Customer Service

Learn from Gustavo "Gus” Fring on how to properly handle dissatisfied customers.

S1, E5

Code of Conduct

Gustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy.

S1, E6

Loss Prevention

Gustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products.

S1, E7

Sustainability

Gustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.

S1, E8

Brand Management

Gustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.

S1, E9

Conflict Resolution

Gustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees.

S1, E10

Emergency Situations

Choking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm.

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